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Frequently asked questions.

Quick answers about how we work. If your question isn’t here, we’re one message away.

General

What does Business Sathi do?

We are a technology partner for businesses: websites and apps, custom business software, AI and workflow automation, MIS reporting, digital marketing and SEO, WhatsApp lead automation, branding, and hosting & IT support.

Do you work with small businesses?

Yes. We work with startups, small and medium businesses and larger organisations. We recommend a phased approach when budgets are limited.

Who owns the code and designs?

On full payment, ownership of the custom work we create for you is transferred to your business as set out in the agreement. Third-party licences remain with their providers.

Do you sign NDAs?

Yes, we’re happy to sign a non-disclosure agreement before you share sensitive details.

Can you work with our existing team or vendor?

Yes. We can collaborate with in-house teams, take over existing projects after a code review, or work alongside other vendors.

Do you provide support after launch?

Yes. We offer maintenance and support plans with agreed response times, as well as one-off enhancement work.

Website & App Development

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Will my website work well on mobile phones?

Yes. Every layout is designed mobile-first and tested on phones, tablets and desktops before launch.

Can I update the content myself?

Yes. We can connect a content management system or editable data files so your team can update text, images, blog posts and projects without code.

Mobile App Development

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Do you build for both Android and iPhone?

Yes. We build for both platforms and can start with one if you prefer a phased launch.

Who owns the app and the store accounts?

Your business. We publish under your developer accounts so ownership stays with you.

E-commerce & Online Store Development

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Which payment gateways do you integrate?

Commonly used Indian and international gateways. Gateway charges are set by the provider.

Can dealers see their own prices?

Yes. B2B portals can show customer-specific prices, credit limits and order history.

AI & Business Automation

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Do I need to replace my current software?

Usually not. We connect the tools you already use wherever they offer a supported integration or API.

What does AI actually do in these workflows?

AI handles steps that need reading or writing — extracting details from documents, classifying enquiries, drafting replies. It runs through a third-party model provider with its own account and usage costs.

Custom Software & Business Systems

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Why custom software instead of a ready-made product?

Ready-made tools work well for standard processes. Custom software makes sense when your process is a competitive advantage, or when you are stitching together many tools that don’t talk to each other.

Can you migrate data from Excel or our old software?

Yes. Data migration and cleanup are part of the plan, and we validate the migrated data with your team.

MIS & Reporting Automation

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We already use Excel. Can you work with that?

Yes. We can automate Excel or move the workflow to Google Sheets or a database, depending on what suits your team.

What is Google Apps Script?

It is Google’s built-in scripting platform for Workspace. It lets us automate Sheets, Gmail, Drive and Forms without separate servers in many cases.

Digital Marketing & SEO

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How soon will SEO show results?

SEO typically takes several months to build momentum, depending on competition and your website’s starting point. We will not promise rankings or guaranteed positions.

Is ad spend included in your fee?

No. Ad spend is paid directly to Google or Meta from your account. Our fee covers strategy, setup and management.

WhatsApp Automation & Lead Generation

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Can I use my existing WhatsApp number?

Often yes, but a number registered on the WhatsApp Business Platform may not be usable in the regular WhatsApp app at the same time. We explain the options before migrating.

Can you send bulk promotional messages?

Only within Meta’s policies, using approved templates and to users who have opted in. We do not set up unofficial or unsupported bulk-messaging tools.

Branding & Creative Design

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How many logo concepts will I see?

The number of concepts and revision rounds is defined in the proposal so expectations are clear from the start.

Will I own the logo?

Yes. On final payment, ownership of the final approved artwork is transferred to your business as set out in the agreement.

Cloud, Hosting & IT Support

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Will you have access to our accounts?

Only the access needed, preferably through separate user accounts rather than shared passwords. Ownership of domains and accounts stays with your business.

Do you offer annual maintenance contracts?

Yes. Support plans are scoped to your systems and the response times you need.

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